Covers Experts Help

For nearly 20 years Covers Experts has been the home of the word’s best sports betting advice. With a roster of over 30 of the industry’s best handicappers, we are committed to providing you with the most valuable sports betting information on a daily basis to guide you to consistent profits over the long term.

From the seasoned sharp, to the person looking to make their first-ever sports bet, we provide a wide range of products for every bettor, no matter their experience level, across a number of sports and leagues. These products are backed by our unique Covers Experts guarantee, which simply put is, “If you don’t win, you don’t pay.” While the Covers Experts customer service staff is here to answer any questions, you may have.

Contact Us

If you have any questions about Covers Experts products and services, feel free to reach out to our awesome customer service department. Our agents live and breathe sports betting and we’re confident they can handle your every need and are available 8 hours a day, seven days a week.

Call 1-800-840-9677 (INT: 00-44-808-164-8079) or send us an email.

Live Support Hours: 9AM - 8PM ET Daily

How to Get Started

If you have not created a Covers account, you can do so here.

Once you have a Covers username, you can choose to activate it as a Covers Experts account. To do this, simply add a credit card to your account by updating your billing information here. We accept Visa, MasterCard and American Express.

If your verification does not immediately go through, follow the on-screen instructions and/or check your email for further details.

In addition to Credit Card payments, we can now accept PayPal for all Covers Experts purchases.

Covers Experts Guarantee

“If you don’t win, you don’t pay.” Our business only profits when we provide winning advice to our customers on daily guaranteed picks or multi-pick packages. Simply put, we don’t make money if you don’t win. This unique guarantee means that no charge is applied if your pick or pick pack doesn’t show a net profit. Subscriptions on the other hand give you access to every pick from your favorite handicapper at a savings of over 60% on the cost of daily picks.

Price Match Guarantee

We are also committed to providing competitive pricing industry wide. If you find the same pick from the same expert for a cheaper price, we'll match that price and beat it by 5%. Check out our "Help" page for further details on our guarantees.

*The following limitations apply
  • The item must be identical, (i.e., sport(s), handicapper(s), time, quantity, guarantee)
  • The item must be in-stock at the online retailer's website and on Experts.Covers.com at the time of the price match request
  • We will price match one item per customer per day
  • We will not offer rain-checks for items that are not currently not available for sale
  • Cannot combine additional discounts and/or promo codes after price matching
*Sorry, we don't match:
  • Prices from, or on behalf of Marketplace and third-party sellers
  • Discounts applied in checkout
  • Auctions prices or those requiring memberships
  • Prices that cannot be determined independent of other items, e.g., fees, additional taxes
  • Bundle offers, rebates, coupons, mail-in offers, offers that include financing
  • Prices that require a minimum quantity purchase
  • Items that other retailers have listed as clearance, close out, liquidation, special hour/flash/limited quantity or other special event offers
  • Pre-season offers on subscriptions which are still on sale/discounted after the season has started
  • Price errors
  • No price matches to other retailers for prices shown from Thanksgiving through Cyber-Monday
*How to match a Experts.Covers.com price to another online retailer:
  • If you think you are eligible based on the above, contact Experts.Covers.com Customer Support before you place your order. We will verify the item eligibility and if eligible, we will process the transaction for you at the agreed upon price. Experts.Covers.com has the final decision for matching an online price

Free Picks

Are you interested in seeing what our Experts have to offer, but don’t want to commit to putting down cash right away? Then our Free Picks page will help you out. Our Experts post several free picks each week and these are a great opportunity to test the waters before diving into our premium paid picks. They also allow users to get a feel for a certain handicapper’s style or find one they like. And who doesn’t love free stuff? Click here to check out our Free Picks page.

Payment Options

We offer a variety of payment options and can accept Visa, MasterCard, AMEX, and Pay-Pal. If you have updated your billing information under My Billing your purchases will be charged to the card or account on file.

For those who prefer a more discreet checkout process we now offer a guest checkout option. Simply choose guest checkout from your shopping cart and enter the required information.

Purchasing Premium Picks

To browse and purchase our available picks, use the newly updated Experts Picks function found near the top of any Covers Experts page. You can sort our products by Sports/League, Pick/Subscription Type, Handicapper and Price in any combination of the four categories. Select multiple options to truly refine your search!

When you find the pick(s) you would like to purchase, select either the Guaranteed or Non-Guaranteed option. Click ‘Add to Cart’ to add it to your cart.

When you have settled on your pick(s), select the cart icon at the top of the page to view all picks you have added. If you want to add/remove any picks, you can do so at this time as well. Click on Check-Out when you are ready.

When your purchase has been confirmed, your picks will be displayed within your My Experts section.

How Pick Packs Work

On occasion our Covers Experts will release pick-packages of 3, 5 or 7 games intended to be bet as individual picks. These can be found and sorted through Shop Picks the same way as the individual picks detailed above. Pick packs will provide generous savings and will still be available with our Guaranteed offer. If the pick pack does not produce a profit, you will not be charged.

When your purchase has been confirmed, your picks will be displayed within your My Experts section.

How Subscription Services Work

The best bang for your buck will come through our Subscription services. You can purchase Subscriptions from any of our handicappers, with options ranging from 3-Days to Yearly subs. These can also be sorted and viewed through the Expert Picks tab. While Subscriptions do not offer the same Guarantee available on individual picks or pick-packs, they do offer significant savings.

When buying a subscription, the charge will be immediately applied at the time of purchase. Once the subscription is processed, you can view all of your available picks within your My Experts section.

If you are wondering how much time you have remaining on a subscription, or want to view your active subscriptions, select the Manage Subscriptions tab from the My Experts screen.

If at any point you would like to change handicappers, you can contact our Customer Support team and request a switch to a different Covers Expert. Weekly Subscribers will be allowed to switch Experts once during their subscription, while Monthly Subscribers will be allowed a maximum of two switches. Any exceptions made are at the discretion of Covers-Team Management.

We can also offer to Pause your Subscription if needed. Pausing a Subscription after seeing picks on future games or while there are no plays available in an attempt to gain more time on your Subscription is not allowed. This pause feature is to be used when a user needs their subscription to be suspended due to circumstances whereby, they are unable to retrieve their picks. The amount you pay for a Weekly or Monthly Subscription is based on that allotted amount of time and not more; 7 and 31 days respectively. If there are days in which your Expert does not make picks, a request may be submitted to Customer Support to extend the subscription that amount of days. This does not guarantee a pick every day of a subscription.

Any request to Pause a Subscription will take affect at the earliest available live support hour and the minimum time of 72 hours must then pass before a request to re-activate it is allowed. Any request to re-activate the Subscription will then be put through at the earliest available live support hour.

Pick Notifications

One of the advantages of Subscription services is the option to be notified of pending picks via email. All active Covers Experts subscribers will automatically receive pick notification emails. To unsubscribe from these pick alert emails, select the Alerts tab from the My Experts section of Covers Experts and un-check the ‘Receive Pick Alert Emails’ option.

How Picks Are Rated

Every pick released will have a star (*) rating attached to it, which represents the suggested units to bet for that play. Our handicappers use $100 as their unit, so 1* = $100, 10* = $1,000. This means a 10* bet on a favorite is betting enough to win $1000, while a 10* bet on an underdog is risking $1000. That ratio keeps true from 1-10* plays.

How We Grade Your Picks

When you purchase guaranteed picks, we use our “True Grading System.” That ensures that clients receive the latest line/odds available when purchasing any guaranteed product and that their pick(s) are graded only against these updated line/odds, not against the original line/odds when the handicapper released the pick(s). So, for example, if a pick is released for the Cowboys at +2.5, but you purchase the pick and the line has moved to +3.5, you will be graded at the purchase number.

Purchase History

To view your purchase history, select Billed Transactions from the My Experts section of Covers Experts.

Refund Policy

Guaranteed Picks/Pick-Packs: When you purchase a guaranteed pick or pick-pack at Covers Experts, an approval is authorized on your credit card for the amount of your purchase, however your credit card is not immediately charged. Once the game(s) are over it is determined whether your pick(s) won or lost and depending on the net result of your purchased pick or pick-pack, it is then captured or voided. Whether your pick(s) wins and is scheduled to be captured or loses and is scheduled to be voided, this process gets finalized the following day at 2:00 PM ET. This is an automated process so the customer does not need to reach out to Customer Support for this to take place.

Non-Guaranteed Picks/Pick-Packs: When you purchase a non-guaranteed pick or pick-pack, you will be charged at the time of purchase. A credit or refund on these purchases is available if the game(s) selected do not get played as scheduled. Weather, Covid-19, or other extenuating circumstances will be considered with regards to a potential refund. If a situation like this occurs, our Customer Support agents will reach out to you directly via your email address on file with notification.

Subscription Products: While subscriptions are not backed by our Guarantee due to their already heavily discounted cost vs individual picks/pick packs, we are committed to ensuring every customer is satisfied with their service. We will work with customers who are not satisfied to get them back on the winning side. If you would like to switch to another handicapper or discuss other options, contact our Customer Support.

If you have any questions about our Refund Policy, please reach out to our Customer Support agents at support@coversmedia.com, via live chat, or call 1-800-840-9677.

Promotional Offers

When you decide to make a purchase on Covers Experts be sure to take advantage of our welcome bonus. Get 50% off the total of your first purchase when you enter promo code: BONUS50 at checkout. You must have a Covers account to redeem the offer and the promo code is for one-time use.

To view this and all other promotional offers, select the My Offers tab from the My Experts section of Covers Experts. These codes can be entered in your shopping cart prior to checking out.

Covers Experts Records

We at Covers Experts are committed to building trust with our customers by being transparent with all our handicapper records. Our top five handicappers in terms of units won over the last thirty days is available within the Leaderboard section on the Experts home page and for those who wish to do a deeper dive into our handicappers performance you can visit our brand-new sortable full Leaderboard. Here you will be able to see which handicappers are on hot streak, who has been profitable over a certain length of time, who is has performed best by sport and/or bet type and much much more!

If at any time you would like to see additional records for our Covers Experts, simply email us and let us know which records you would like provided. Those will be sent to you at the earliest available live support hour.

Where To Bet

While we are not a Sportsbook, and therefore unable to take bets, we do offer plenty of tools to make the best decision. Visit our Where to Bet section for reviews and available offers from applicable online books.

Your Security

Your security is highly valued at Covers Experts.

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Frequently Asked Questions

If you buy a guaranteed pick, you are only charged if the advice provided for that pick is a winner. Non-guaranteed picks are less expensive, but you are charged at the time of purchase.

Our free picks always carry a 1* rating, whereas our paid picks typically vary from 5*- 10*. Although they are similar in presentation (both come with attached line and written analysis), free picks serve as a trial window to premium products. The handicapper’s process for releasing a free pick is the same as a premium pick, so it is a good way to ‘test the waters’.

Absolutely. We do not store Credit Card information on the site, even if your card is saved to your profile (we only store last 4 digits). We accept all major credit cards (VISA, MASTERCARD, and AMEX), and now also accept PayPal!

We do not currently offer a trial period, but we do offer Free Picks which serve as a good starting ground for new users. We also offer a 50% off welcome bonus for your first purchase with promo code BONUS50.

A unit is a way to measure your wager without using a dollar value. A general rule of thumb would be 1 unit = 1% of your total bankroll. For example, if you have a $10,000 bankroll, a single unit would be $100. Our handicappers rate their plays between 1-10 stars, with 1* plays reserved for free picks, and most premium picks typically between 5-10 stars. The recommended wager (star rating) will dictate how much money you should be betting on that game.

We are constantly evaluating online sportsbooks and line feeds to ensure accuracy with our Expert picks. We typically have between 5-10 legal and reputable sportsbooks for our handicappers to select lines from. They are required to select the current line from these featured books so authenticity can always be confirmed – no stale lines!

Some handicappers will provide matchup information pre-purchase, but some will opt not to show the matchup if their pick title/description would reveal their selection. You can browse our new Hot Matchups section to find Expert Picks on those marquee games. If there is a particular matchup you are looking for, our customer support staff can point you in the right direction.

Once a handicapper releases a pick, it is locked in and they are not able to adjust it or ‘buy out’ of the bet. If there are circumstances which cause significant line movement (key injury, weather, etc.), the handicapper will update their analysis and/or subscriber message to inform customers on the status of the pick. We recommend placing your bets right after purchase/pick release to ensure you are getting the same line as the handicapper.

While subscriptions do not carry the same guarantee as individual picks, we strive to see our customers turn a long-term profit. Once your current subscription expires, you will receive a promo code for a renewal discount in your  area. The size of the discount is determined by the performance of the subscription. Therefore, if a handicapper experiences a down stretch while you are subscribed, you will be able to continue with the service at a reduced rate.

Sorry, for privacy reasons we do not give out handicapper contact info. However, if you have a question for them or are looking for advice, please contact our customer support staff and they will follow up. Many of our handicappers can also be reached through various social media platforms.

Customer Testimonials

“Covers Experts are the best in the business. It’s so easy to purchase picks and the guarantee ensures you get bang for your buck or you get your money back! The customer support team is friendly and the system is user friendly. I would recommend it to all!"
Kyle T.
Vancouver, British Columbia, Canada

“I’ve been a Covers member since September 2006. I always expect and get top of the line picks from Covers Experts. Awesome."
Gene Schaefer
California USA

“I’ve been a user for almost 20 years now. I love to follow and wager on sports games especially the ones I am watching. Having a family and being busy with work I cannot spend the necessary time digging through stats and trends and doing everything required to be successful. The experts at covers do the handicapping and give me write-ups and tips that I can trust for the long term. Letting them " work for me" makes me feel I got a team behind me helping me be profitable at sports betting.”
Derek Bruhn
San Francisco, California, USA

“Good mix of cappers to cover every sport. Their customer service is outstanding- very responsive and accommodating.”
Michael Burggraf
Scottsdale, Arizona, USA

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